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How kingxslot Handles Your Personal Data

At kingxslot, every piece of personal data you share — from your account registration details to your deposit history via DANA, OVO, GoPay, or QRIS — is handled…

Data encrypted at rest & in transitDANA, OVO, GoPay, QRIS transaction privacyAccount-level access controlsRetention periods clearly definedContact us to correct your data
kingxslot How kingxslot Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to access, correct, or delete personal data that kingxslot holds about you, our privacy support team is available every day from 08:00 to 23:00 WIB. You can reach us through live chat on the website, by email at [email protected], or through our Telegram channel. We aim to acknowledge all privacy requests within 24 hours and resolve them within seven working days.

Team online

Live Chat

Reach our privacy team directly via the live chat widget on kingxslot.best — available daily from 08:00 to 23:00 WIB. Mention 'data request' and an agent connects you within minutes.

Email

Send your written data request to [email protected]. Include your registered account email so we can verify your identity before acting on any correction or deletion request.

Telegram

Our Telegram support channel handles privacy queries alongside general account questions. We check messages continuously during operating hours and flag privacy cases to the dedicated team within one hour.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

We have structured our data practices around six concrete commitments — from how cookies behave in your browser session to how long we keep your DANA and OVO transaction records.

Encrypted Storage

All personal data — including your registered phone number and payment method identifiers for DANA, OVO, GoPay, and QRIS — is stored using AES-256 encryption. Database access is restricted to authorised system roles only.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can decline non-essential cookies at any time through the cookie preferences panel in your account settings without affecting core functionality.

Account Security

Your account password is hashed and never stored in plain text. We also log each login attempt with timestamp and IP address; if we detect an unusual pattern, we will notify you by email before allowing further access.

Data Retention Periods

Transaction records linked to DANA, OVO, GoPay, or QRIS deposits are retained for the period required by applicable financial regulations, then deleted or anonymised. Account profile data is removed within 30 days of a verified deletion request.

Third-Party Sharing Limits

We share your data only with payment processors necessary to complete transactions and with analytics partners under strict data-processing agreements. We do not sell your personal information to advertisers or unaffiliated third parties.

Your Rights & How to Act

You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where local law permits. Submit your request via email or live chat and we will respond within seven working days.

Frequently Asked Privacy Questions

These are the questions we receive most often from our account holders in Indonesia about how their data is used, stored, and protected. If your question is not covered here, contact our privacy team at [email protected] or through live chat — available daily from 08:00 to 23:00 WIB.

We collect your name, email address, phone number, date of birth, and the payment identifiers associated with your chosen method — DANA, OVO, GoPay, or QRIS. We also log device type and IP address automatically at each login.

Payment identifiers from DANA, OVO, GoPay, and QRIS are transmitted over TLS-encrypted connections and stored encrypted in our database. Only the payment processor and our compliance team can access raw transaction references, and only for fraud-prevention purposes.

Yes. Send a data-access request to [email protected] with your registered account email. We will verify your identity and deliver a structured summary of your stored data within seven working days, where local law permits.

Transaction records — including deposits via QRIS and withdrawals processed to OVO or GoPay — are retained for the period required by applicable financial regulations. After that period, records are anonymised or deleted.

We share data only with payment processors needed to complete transactions and with analytics partners under signed data-processing agreements. We do not sell or trade your personal information to advertisers or any unaffiliated party.

Contact our privacy team via live chat or email at [email protected] and request account deletion. After identity verification, we will remove your profile data within 30 days. Some transaction records may be retained where local law requires.

You can accept or decline non-essential cookies through the cookie preferences panel in your account settings. Declining analytics cookies will not stop you from accessing the platform, your account wallet, or any payment options.